4-Hour Public Safety Introduction Basic Course
MOAB® Public Safety
Using state-of-the-art principles and techniques, this training course will teach you how to avoid physical harm by introducing skills that will help you to recognize and reduce aggressive behavior. The 4-hour introduction session is classroom oriented and filled with interactive exercises designed to increase the retention and skills of the participant. Upon successful completion of the course, all participants will receive a workbook, certificate, and a two-year certification in MOAB Public Safety.
Introduction
What is Management of Aggressive Behavior (MOAB®)?
MOAB® Objectives
Statistics
Violence in Society
Strategies for Preventing and Diffusing Aggressive Behavior
Behavior and Intervention
Plan, Identify, and Act
Methods of Communication
Five Methods of Communication
Non-Verbal Communications
Three Categories of Non-Verbal Communications
Personal Space
Personal Space Chart
Personal Space Factors
The Reactionary Distance
The Reactionary Time
Eye Communications
Proper Use of Eye Communications
Interpreting Eye Communications
Gestures, Postures, and Facial Expressions
Signals To Look for and Understand
Stages of Conflict & Management
Conflict
Stage 1 – Anxiety
Recognizing Anxiety
Anxiety Triggers
Managing the Individual’s Anxiety
Listening
Five Levels of Listening
Empathic Listening
Eliminating External and Internal Distractions
Understanding Your Fear and Panic
Mind and Body Stress Feedback Loop
How to Break the Stress Feedback Loop
Stage II – Verbal Aggression
Recognizing Verbal Aggression
Managing Verbal Aggression
Stage III – Physical Aggression
Recognizing Physical Aggression
Managing Physical Aggression
Diversions/Distractions
Diversions/Distractions that can be used
Redirecting Anger
Approaching
Multiple Individuals Positioning
Please call us today to schedule MOAB (Management of Aggressive Behavior) training for your organization.
Toll Free: 1.866.773.7763 or info@personalsafetytraining.com