SOCS™ is a training program that is designed to teach individuals how to develop habits, skills and actions for offering extraordinary customer service while maintaining safety in the workplace.    

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Book your class for on-site training

 Please call us today to schedule SOCS® Training
“Security Oriented Customer Service” for your organization.       

 

 Why SOCS® Training?         

If you’re like most businesses you realize the need for customer service excellence. The market place is becoming more challenging everyday and consumers have many choices.         

Extraordinary customer service is what
sets you apart from the competition.         

It is the process, the skills and the actions that create customer satisfaction,
retention, and loyalty.         

You can reduce and eliminate customer complaints with customer service training, utilizing our techniques.         

SOCS® Course Objectives           

• Teach habits, skills and actions for providing exceptional customer service.
• Enhance performance, morale and attitude while embracing the dynamics of workplace change.
• Provide the most effective techniques and strategies for adult learning.
• Increase overall customer satisfaction and loyalty through synergistic team work and leadership.
• Reduce and eliminate customer complaints and dissatisfaction by proactively increasing communication skills on all levels.
• Empowering individuals by increasing their ability to respond to customer service needs and behaviors.

“Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.” – Peter Drucker              

With all the choices available for today’s client/consumer, you want them to choose you based on the extraordinary customer service they receive from your staff.           

Set yourself apart from the competition by providing the best customer service training available for your staff today.           

• SOCS® Training goes beyond the quick fix “smile and be happy” typical customer service programs. It teaches staff how to identify great customer service and provide it without having to think about it. Creating habits, skills and taking action for great customer service is the backbone of the SOCS® program.  

  

• SOCS® Training is the only customer service training program which focuses on empowering individuals through personal self-improvement techniques and actions.

SOCS® Training is divided into ten interactive training modules:           

• Your Attitude
• Your Presence
• Choice & Mission
• Trust Your Intuition
• Meeting & Greeting
• Electronic Communication Skills
• Managing Your Stress
• Building Customer Relationships
• Your Safety
• Personal Self-Leadership

“Do what you do so well that they will want to see it again and bring their friends” – Walt Disney              

SOCS® Basic Training Courses are conducted On-Site at your location.
                

½ Day SOCS® Basic Training           

In this very interactive session participants will learn how to effectively create,
develop, enhance and retain customers with skills, habits and actions. This half day course involves interactive exercises which increase the retention and application of the participant.           

SOCS® Train the Trainer Sessions are conducted On-Site or at National
Seminar locations throughout the US.           

One Day SOCS® Trainers Course Seminar           

The trainer’s course will allow the attendee to train staff in techniques, actions and habits for effectively creating, developing, enhancing and retaining customers. This one day trainer’s course involves ten customer service training modules with proven instruction techniques to enhance learning and retention of the material taught.           

“Being on par in terms of price and quality only gets you into the game.
Service wins the game.” – Tony Alessandra           

    
The Benefits of SOCS® Training:           

• Customer Retention
• Customer Loyalty
• Marketplace Recognition
• Competitive Advantage
• Improved Officer Morale
• Officer Recognition
• Increased Officer Confidence

For more information or to RSVP for a training session, contact us at info@socstraining.com or Toll Free: 1.866.773.7763