One Day Public Safety Basic Course
MOAB® Public Safety
Learn how to prevent, manage, and diffuse aggressive behavior by recognizing gestures, postures, and facial expressions. Learn what “personal space” is and when assault is imminent.
Introduction
What is Management of Aggressive Behavior (MOAB®)?
MOAB® Objectives
Statistics
Violence in Society
Strategies for Preventing and Diffusing Aggressive Behavior
Behavior and Intervention
Plan, Identify, and Act
Mental Conditioning
Purpose
Rehearsal
Exercise
Methods of Communication
Non-Verbal Communications
Three Categories of Non-Verbal Communications
Personal Space
Personal Space Chart
Personal Space Factors
The Reactionary Distance
Eye Communications
Observing Eye Communications
Proper Use of Eye Communications
Interpreting Eye Communications
Gestures, Postures, and Facial Expressions
Signals To Look for and Understand
Stages of Conflict & Management
Conflict
Stage 1 – Anxiety
Recognizing Anxiety
Anxiety Triggers
Managing the Aggressor’s Anxiety
Listening
Five Levels of Listening
Empathic Listening
Eliminating External and Internal Distractions
Supportive Verbal Communications
Supportive Verbal Communication Skills
Understanding Your Fear and Panic
Fear and Panic Create Dysfunction
Mind and Body Stress Feedback Loop
How to Break the Stress Feedback Loop
Stage II – Verbal Aggression
Recognizing Verbal Aggression
Managing Verbal Aggression
Stage III – Physical Aggression
Recognizing Physical Aggression
Managing Physical Aggression
Diversions
Diversions that Can be Used
Submission
Redirect Activity
Approaching
Cornering
Three Options
Five Common Mistakes
Multiple Aggressors
Positioning
Review
Mental Conditioning
Non Verbal Communications
Stage One – Anxiety
Stage Two – Verbal Aggression
Stage Three – Physical Aggression
Signals of Submission
Cornering
Multiple Aggressors
Please call us today to schedule MOAB® (Management of Aggressive Behavior) training for your organization.
Toll Free: 1.866.773.7763 or info@personalsafetytraining.com