MOAB® Public Safety
Successful completion of this One Day program will qualify the instructor to teach the MOAB Public Safety One Day Basic Course and MOAB Public Safety Intro course to Law Enforcement, Corrections, Loss Prevention, Military, and Security Personnel only.

 Course Outline

• Introduction
• What is Management of Aggressive Behavior – MOAB®?
• MOAB® Objectives
• Statistics
  - Violence in Society – Law Enforcement, and Security

Strategies for Preventing and Diffusing Aggressive Behavior
- Behavior and Intervention
- Plan Identify and Act

Mental Conditioning
- Purpose
- Rehearsal
- Exercise

Methods of Communication
- Nonverbal Communications
- Three Categories of Nonverbal Communications
- Personal Space Chart
- Personal Space Factors
- Reactionary Distance
- Eye Communications
- Observing Eye Communications
- Proper Use of Eye Communications
- Interpreting Eye Communications
- Gestures, Postures, and Facial Expressions
- Signals To Look For and Understand

 Stages of Conflict and Management

Stage I – Anxiety
- Recognizing Anxiety
- Anxiety Triggers
- Managing the Aggressor’s Anxiety
- Listening
- Five Levels of Listening
- Empathic Listening
- Eliminating External and Internal Distractions
- Supportive Verbal Communication Skills
- Understanding Your Fear and Panic
- Fear and Panic Create Dysfunction
- Mind and Body Stress Feedback Loop
- How to Break the Stress Feedback Loop 

Stage II – Verbal Aggression
- Recognizing Verbal Aggression
- Managing Verbal Aggression

Stage III – Physical Aggression
- Recognizing Physical Aggression
- Managing Physical Aggression

Diversions
- Diversions That Can Be Used
- Submission
- Redirect Activity
- Approaching

Cornering
- Three Options
- Five Common Mistakes

Multiple Aggressors
- Positioning

Review

Methods of Instruction
Learn the fundamentals of how to effectively reach your audience. In addition, learn how to use various presentation technique materials to enhance the learning process.

• Foundations of Learning
• Principles of Adult Learning
• Instructor Manual and Slides
• Presentation Techniques
• Student – Instructor Formations
• Training Aids
• Teaching Assignments
  - Practice Teaching
  - Presentation Evaluation
• Procedures for Certifications
  - Certification Requirements
  - Forms and Exam Information
• Written Exam

Course Evaluation

Please call us today to schedule MOAB® (Management of Aggressive Behavior) training for your organization.

Toll Free: 1.866.773.7763 or info@personalsafetytraining.com