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Hi Dave:        

I just wanted to let you know, and cannot help but send this now to express the feedback that I have been getting form your recent classes conducted here on site. Everyone that attended, expresses that this is the BEST CLASS they have ever received, (and I am not exaggerating), in comparison to other Speaker Reps form the past. They state that your content of class is very knowledgeable and covers all aspects of need in a volatile situation, including the extended training on proper and safe takedown or hands on procedures!        

Thank  God for you, and see you soon.       

Kevin T. Litzenberger
Security Supervisor
Saint Johns Health Center       

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Dave,      

I really wanted to emphasize to you how delighted I was with this course. I’ve been to many educational seminars and am not sure that I’ve ever encountered an instructor as talented as you. I know you are a master of the techniques, but I am referring to the manner in which you deliver them. I believe you make an irreplaceable difference in peoples lives with your training, and a difference in the lives of those we will train. You set the bar high and it is with nothing but respect for you that I will attempt to share this vital information. I sincerely thank you for your time. As I am preparing to sit in a hot tub to relieve sore muscles, I know this class empowers me as a woman and health care provider. What a great birthday present to myself. I’m sorry your dream did not come true in 1996 but what you’ve done for others will outlive any title won.       

 

Geri Strohmeyer
Anderson Hospital         

 

 

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I just want to take a moment to express my appreciation for the knowledge and skills I have received from being a Management of Aggressive Behavior Instructor. I have been a MOAB instructor for a few years now and most recently participated in a re-certification course to maintain my MOAB instructor compliance. I have successfully trained almost 100 private security officers for a premier retail shopping resort in Orange County California.     I am impressed on the level of professionalism and “personal safety” approach my officers have demonstrated as a result of MOAB. Our officers are exemplary in their dealing with people as a result of the techniques they have learned through MOAB. I notice little things they do in their everyday course of duties in dealing with all people whether aggressive or non-aggressive. It is amazing to see the respect and cooperation they receive based on simple principles such as body language, personal space and eye contact. Recently a fellow officer had an encounter with an aggressive individual where he relied on his MOAB training defense technique. The event was both successful and “win-win” for the aggressor and the officer, neither were hurt and compliance was achieved. It was and remains a great investment for our public perception and the safety of our officers. I encourage your success and appreciate your professional approach to teaching others how to safely deal with everyday situations.       I have since changed agencies and now working for Hyatt Regency Huntington Resort and Spa, I will continue to train MOAB and it’s various methods and techniques to all of my officers and colleagues.        

 

Dennis Riera
Former Training sergeant, South Coast Plaza Security Inc.
Hyatt Regency Huntington Beach Resort and Spa Security        

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Dear Mr. Fowler,        

I recently completed all of the courses offered and taught by you, and, I have to say that they are the most comprehensive courses that I have ever attended. Having worked in Law Enforcement and supervisory assignments as well as being a certified field-training officer. I have to thank you for all of your help and assistance in teaching me the right way to train officers. I have attended many training programs throughout many years, and I learned more from your courses than I did in any of the others.    I want to extend my personal thanks for making my officers and myself better and more proficient in our day-to-day duties dealing with the public. It has kept my officer injuries at zero. I have had several incidents where all of the training learned has come into play and kept my staff safe and the perpetrators in handcuffs. It has opened our eyes to a completely new world of training. I wish all officers, from police to security would take these courses and see the benefit the training holds for all officers, to go home safe to their family’s.         

 

Carl Dougherty, Jr. CPSM
Public Safety Director
Santa Maria Town Center – Santa Maria, Ca         

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Mr. Fowler,       

My name is James Lane and I am with a Corporate Security agency in Quincy, WA. I was discussing the benefits of the Management of Aggressive Behavior program with Liberty Lake Security Manager Jay Pitt the other day, and we discussed a specific incident where my MOAB training literally saved my life. He suggested sending on the information to you.      On August 9th, 2006, at approximately 0300 hours, I was working as the site security manager during the construction phase of our site. I was doing a routine patrol of the storage bins / storage yard when I came across two individuals who were snooping about, presumably looking for copper wire (high commodity for drug-users and addicts alike). I surprised them about as much as they surprised me, and one of them attacked me. I defended myself from the first individual and turned to face the other. The second individual pulled a 9mm handgun and told me to turn around, hands on my head, and get on my knees.      Trying not to provoke him, I did as I was told. He then placed the barrel of his gun to the back of my head. Immediately, my MOAB training suddenly kicked into gear. Attempting to de-escalate the situation verbally, I introduced myself. My training has taught me that if you can appear more human and personable to someone, they are less likely to do harm towards you. I told him that I was just recently married, and I told him her name as well. He yelled a profanity at me, but I continued. I asked him what his name was. If he was married. If he had kids. I told him to think about his kids and family if he went through with this. He hesitated a moment, and instead of pulling the trigger he simply struck me with the gun and the two men ran off.    To make a long story short, I spent two days in the hospital with a severe concussion. Police reports were made, but the suspects were never found.      I truly beeve that it was my MOAB training, above all else, that saved my life that night. Most people in that situation can only think about the worst possible outcome. Some resort to tears, others resort to rage. My training allowed me to remain calm and cool, allowed me to breathe normally and it allowed me to think clearly. I hold the MOAB program, and my instructor Jay Pitt, in the highest regard and wish that all security professionals had the opportunity to experience this class.    I have since attempted to garner interest in my officers for the program (interest was high as of last November) and am currently awaiting client approval.      Thank you for your time in reading this. I could not recommend the Management of Aggressive Behavior program more.         

 

 James R. Lane
Site Lead Officer        

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Dave,           

As contracted security manager serving a high tech and federally regulated telecom customer, with high access control requirements coupled with hands off policies, we sought a de-escalation discipline, that we could train our security staff with. The corporate work force dynamic has become more complex and our concern of mitigating risks of potential workplace violence becomes a top concern of our business. Coupled with the factor that the liability inherent in the use of weapons and applying subjective reasonable force, recognizing and managing workplace behavior becomes a critical business approach.         

As a manager, becoming certified as an instructor in Management of Aggressive Behavior (MOAB®) provides me with a de-escalation competency option to certify, train and better equip my security staff with. Being able to provide our officers and customers with the means to identify and contain potential incidents was a perfect proactive solution, that fits our customer’s business needs. Our staff’s development through MOAB has provided new confidence in their ability to provide conflict resolution in an environment where resources can be limited and has benefited our ability to recognize concerning behavior and mitigate it.           

Jay Pitt
Security Manager
Securitas @ Agilent    

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Dave,         

I wanted to thank you for the incredible training opportunity you provided last week with the three day MOAB course. Although my attendance was for recertification I found the revised curriculum to be just as interesting and rewarding as my initial experience. The replacement of the use of force continuum with levels of resistance and control management is not only progressive but a highly desirable view of this most pertinent subject. I am pleased at the amount of work and updating that has occurred to ensure the MOAB program remains relevant and pertinent to today’s work environment. The new option of teaching the MOAB Introduction with part 3 (defensive techniques) is the option I have by default been using and desired in the time stressed corporate world. Employees are starved for simple means of protecting themselves or loved ones from harm and Part 3 achieves this goal.           

In the numerous security programs I have attended since 1979, (Marines, State Department and now Starbucks Coffee Company) I can honestly say that yours are within the top two. Your passion for training and the student interaction is superior and evident in all your actions. You display tremendous concern and care for all your students to ensure all have a positive training experience and successfully complete the program and yet remain humble in doing so, making everyone in the class regardless of past experience feel important and welcome. Your real world examples and poignant video clips reinforced your teaching points as well as reinforced the material with concrete examples that everyone could relate too.         

Within the field of executive and dignitary protection I have not found any system better suited for close protection work. Since the goal of dignitary and executive protection is to avoid confrontations and if unable too, to cover and evacuate the principal, the system’s foundation on recognition of problems is exactly what we do as protection specialists. In my experience being able to “read” people based upon the non verbal communication (body language) they emit, is the secret of the close protection work.  MOAB’s emphasis on personal space and reactionary distance, eye communications, and facial expressions, posture and gestures is exactly what the Secret Service or agents of the Diplomatic Security Service cue on when dealing with potential threat persons. The defensive skills taught in MOAB are simple, easily taught and understood. Their emphasis on gross motor skills makes them more likely to be used and employed in a stress or life threatening situation.           

Both Doug and I were highly impressed with your teaching skills and when I teach, I will try to emulate your enthusiasm, attention to detail and your level of preparedness. Again thanks for all that you do and for the positive impact you have made through what I consider to be an invaluable personal security system and life changing program. Please do not hesitate to contact me if I can be of any assistance.         

 

 Steve Powers, Coffee Master
Key Partner Protection
Starbucks Coffee Company      

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Through reading the course content on the Web site, it appeared the MOAB training you offered was everything I wanted in a course. Ah, but one never knows, Web sites can be deceiving. Then I took the three-day course.    I was blown away by every facet of your training. For me, it thoroughly covered the bases in recognizing the red flags of aggressions (or lack thereof), reacting to them appropriately, and resolving whatever aggression I may be presented with, whether it be verbal aggression or an outright physical attack.    I have been to many trainings over the years, but yours was, by far, the best. What you taught me are highly effective techniques that anyone can learn, that were usable the minute I walked out the door. In addition, you made sure I understood the foundation and principle of each technique, so that I could practice efficiently and correctly, allowing me to become better and better as time goes by.    Maybe most important, and something I value maybe more than anything, was the graduated steps which I learned to face a potential threat; from using verbalization, desensitizing touch, hands on escort, to taking it to the ground, you always put the accent on de-escalation and using the minimal force needed to keep myself and the aggressor safe.    Your ability to deliver strategies and techniques is amazing, and you are obviously a natural teacher. Thank you for everything you have given me; meeting you, getting to know you, and being a part of this MOAB three-day course was an absolute pleasure.    Warm regards,     

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Dave,   I am writing to thank you again for your Management of Aggressive Behavior Training Program.    As a forensic psychologist who works in both the correctional and healthcare arenas, I regularly encounter individuals who pose potential threats to me and to others as a result of their anxiety, mental illness or malicious intent. As a trained instructor of Rape Escape, a previous student of myriad safety programs, and a beginning student of Krav Maga, I have a basic familiarity with self-defense and safety programs.    No other program in my experience compares to MOAB for its practical support for dealing with aggressive and potentially aggressive individuals, and for its effectiveness in training practitioners to its philosophy and techniques.    MOAB’s emphasis on deescalation and compassionate control of verbally and physically aggressive individuals has universal applicability. The MOAB methods of threat assessment, aggression prevention and force-appropriate intervention are applicable to a long continuum of professional sectors, ranging from retail establishments to schools and health care facilities to law enforcement.    Your training methodology is impressive for its efficacy in supporting individuals with varied levels of experience in safety techniques. I was personally impressed to watch fellow students from law enforcement as well as those with no exposure to safety efforts gain proficiency with MOAB’s techniques.      I have no doubt that MOAB is actively contributing to the safety of its students, as well as to the safety of those with whom they live and work. Thanks to you and your colleagues for offering the MOAB program.      

With gratitude,       

Diana M. Concannon, Psy.D., PCI      

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“My staff and I have been using the MOAB program for the last three years. We have found it to be very helpful and much more effective than methods we have used in the past. I feel it is an excellent tool and it is used on a daily basis.”       

 

Barry R. Stanford, Security Manager -
Gary T. Hamamoto, Security Manager  

AEG Facilities / Events 
“Staples Arena – Los Angeles”      

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First of all I would like to again thank you for a great seminar. The way you presented yourself and the material was both professional and non-threatening which got everyone involved. Your positive attitude and consistent praise for your students made even those who were a little unsure
of themselves at the beginning, walk out of that room with a new level of confidence.       

I’ve been in the corporate security business for 20 years and during that time I have attended numerous seminars and I would rank the MOAB training in my top two. Early next year I am sending my other three direct reports to attend the training. I have also spoken to several heads of security to
highly recommend the MOAB training.        

Respectfully,     

Russ Moya  
Director, Security - Pfizer R&D, La Jolla Labs       

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 To MOAB Management,  

I am writing this e-mail specifically about Dave Fowler. Over the course of the last twenty plus years I have attended many presentations and classes on self empowerment and defense. During that time, I served as a instructor in several areas within the US Army. Over my 21 year career in the Army and Army Reserve, as well as an instructor in the private sector, I am proud and pleased to inform you that Dave Fowler is the most passionate and professional instructor that I have had the pleasure to be associated with. His dedication to training myself and two of my colleagues was absolutely incredible.       In most cases, once you receive a training class you do not hear from that instructor ever again. Dave has been the complete opposite. Dave has continued to offer his support through phone calls and e-mails. Anytime I have had a question or needed help with anything, Dave has been there. I cannot tell you in words how highly regarded my colleagues and specifically myself hold Dave and his training standards. While in the Army, I had the pleasure to serve as a member of the Tomb of the Unknown Solider. While there, the standard that was set for us was perfection and attention to detail.         

Without question, I can tell you that Dave Fowler would have not only meet that standard but would have surpassed it. Dave has been nothing less that outstanding from the time he came and gave us the instructor’s class to the support he has shown to present day. Beyond a shadow of a doubt, Dave Fowler is a great credit not only to himself but to MOAB. I have spoken with several colleagues within the security management arena and have recommended MOAB and also told them that Dave Fowler makes the class a positive life altering experience.  

 With warmest regards,  

 Joseph McNeal, Training Manager  
Allied-Barton Security Services  
Alta Bates Summit Medical Center