SOCS® Safety Oriented
Customer Service

Training Solutions

In-Person Training ^ Online Resources ^ Interactive Learning

Schedule Training
Communication Icon

IMPROVE COMMUNICATION

Incidents Icon

REDUCE INCIDENTS

Loyalty Icon

INCREASE LOYALTY

NATIONALLY RECOGNIZED & COURT DEFENSIBLE

Meets many of the compliance mandates set forth by state and federal regulatory agencies.

The SOCS® Training program is designed to teach you how to enhance performance, moral, and attitude while providing exceptional customer service and increased customer loyalty .

EXTRAORDINARY CUSTOMER SERVICE IS WHAT SETS YOU APART FROM THE COMPETITION.

The SOCS® Training teaches staff habits, skills, and actions to increase their ability to respond to different types of customer service needs and behaviors while embracing the dynamics of workplace changes.

Exceptional Customer Service in a TURNKEY Solution

Prevent, mitigate, and eliminate unnecessary customer complaints and dissatisfaction through increased communication skills and techniques.

CUSTOMER LOYALTY & RETENTION

Increase customer loyalty and retention by training your staff to provide exceptional customer service.

MARKETPLACE RECOGNITION

When you are recognized in your industry, word gets out to new and potential customers.

COMPETITIVE ADVANTAGE

Your customer service skills and habits can be the advantage in acquiring and retaining the customer’s business.

EMPOWER STAFF

Having good customer service skills and habits are a confidence booster. Customers notice, and they come back!

INCREASED PROFITS

Sell more products and services to existing and repeat customers with increased communication skills.

REDUCED COSTS

Costs are reduced when you retain your employees, and they are also reduced when you retain your customers.

“Amazing Training Taken to Heart!”

“I just wanted to take the time to truly thank you for an amazing week of training. Both as an instructor and friend, you exude deep thought into your curriculum and guidance. I appreciate and take to heart all that we discussed.”

Joe Kim

President, Phalanx Academy, LLC

“Training Made Second Nature!”

“I wanted to thank you for providing such an informative training seminar. I am constantly thinking about the topics you discussed . I am looking forward to providing this information to my staff and making it second nature when dealing with upset patrons.”

Mike Allen

Security Director, Mardi Gras Casino & Resort

We All Have the Same Dilemma, Time & Money

How much is Ineffective Customer Service Costing You?

SOCS® course options are available to suit everyone’s needs:
On-Site Training, and Train-the-Trainer,.

4-HOUR COURSE

Dynamic, In-Person Training

Pricing Per Course:

$1,997.00
  • Up to 20 Participants
  • On-Site Training
  • Student Guide & Certificate
  • Interactive Learning
  • State & Federal Compliant

1-DAY COURSE

Dynamic, In-Person Training

Pricing Per Course:

$2,997.00
  • Up to 20 Participants
  • On-Site Training
  • Student Guide & Certificate
  • Interactive Learning
  • State & Federal Compliant

1-DAY INSTRUCTOR COURSE

In-Person, Train-the-Trainer

Pricing Per Person:

$497.00
  • 3-Year In-House Certification
  • Certify & Recertify Staff
  • Instructor Manual & Certificate
  • On-Site & Seminar Training
  • State & Federal Compliant

SOCS® Training = Professional Customer Service

The following form will assist us in providing the most accurate and relevant information for your workplace violence prevention training needs. A SOCS® Training representative will contact you within 24 hours. We want to assure you that the agency information you provide us will be kept private at all times, and will only be used for assisting you in violence prevention training. Thank you in advance! We look forward to helping you and your agency.

Empower Staff With SOCS® Training Today!

SOCS® Training Request Form